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Customer Service

A Practical Approach

All Categories > Business, Finance & Economics > Customer Service

Authors: Elaine K. Harris
  • ISBN: 9780135109311
  • Price: LE 81.60
  • Special Offer Price: LE 65.28
  • Number Of Pages: 192
  • Edition: 5 Edition
  • Publication Date: 2009
  • Categories Customer Service  
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Description:

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.