Description:
Key Benefit: This practical, real-world book presents the skills essential for success in customer service. Key Topics: Customer Service: Career Success Through Customer Satisfaction provides a clear and usable process for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. It provides practical examples of real situations and demonstrates how to apply the successful techniques to any company or situation. Market: An essential resource for any employee, business owner, or professional who deals directly with customers.
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