9780077121891
 

Implementing ITIL Configuration Management (Paperback) (2nd Edition)

All Categories > Business, Finance & Economics > Management Information System

Authors: Larry Klosterboer
  • ISBN: 9780131385658
  • Price: LE 96.00
  • Special Offer Price: LE 76.80
  • Number Of Pages: 264
  • Edition: 2 Edition
  • Publication Date: 2008
  • Categories Management Information System  
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Description:

Practical, Real-World ITIL Configuration Management–From Start to Finish

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.

Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.

You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.

Coverage includes

Assessing your current configuration management maturity and setting goals for improvement

Gathering and managing requirements to align ITIL with organizational needs

Describing the schema of your configuration management database (CMDB)

Identifying, capturing, and organizing configuration data

Choosing the best tools for your requirements

Integrating data and processes to create a unified logical CMDB and configuration management service

Implementing pilot projects to demonstrate the value of configuration management and to test your planning

Moving from a pilot to wide-scale enterprise deployment

Defining roles for deployment and ongoing staffing

Leveraging configuration management information: Reporting and beyond

Measuring and improving CMDB data accuracyCovers ITIL version 3.

Preface xvii

Acknowledgments xxi

About the Author xxiii

Chapter 1: Overview of Configuration Management 1

Part I: Planning for Configuration Management 17

Chapter 2: Gathering and Analyzing Requirements 19

Chapter 3: Determining Scope, Span, and Granularity 37

Chapter 4: Customizing the Configuration Management Process 55

Chapter 5: Planning for Data Population 67

Chapter 6: Putting Together a Useful Project Plan 85

Part II: Implementing Configuration Management 97

Chapter 7: Choosing the Right Tools 99

Chapter 8: Implementing the Process 117

Chapter 9: Populating the Configuration Management Database 127

Chapter 10: Choosing and Running a Pilot Program 137

Chapter 11: Communication and Enterprise Roll Out 149

Part III: Running an Effective Configuration Management System 161

Chapter 12: Building a Configuration Management Team 163

Chapter 13: The Many Uses for Configuration Information 179

Chapter 14: Measuring and Improving CMDB Accuracy 193

Chapter 15: Improving the Business Value of Configuration Management 207

Index 217