9780273730989
 

Handbook of Hospitality Operations and it (Handbooks of Hospitality Management)

All Categories > Business, Finance & Economics > Tourism & Hospitality

Authors: Peter Jones
  • ISBN: 9780750687539
  • Price: LE 72.00
  • Special Offer Price: LE 57.60
  • Number Of Pages: 448
  • Publication Date: 2008
  • Categories Tourism & Hospitality  

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Description:

Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.

The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

* Theories of operations management, involving the processing of materials, customers and information
* The responsibilities of the operations manager: quality, productivity, and innovation
* The role of the customer in operations management
* Major aspects of operations and information management in hospitality.